For All Association Professionals

Sh** (Stuff) Happens, Don’t Freak Out!

Join us for the May 20 Membership Association Roundtable!

This is a Virtual-Only Roundtable to make it easy for you to attend!
Via Zoom (Link will be sent in your registration confirmation)
Roundtable discussion from 8:30 – 9:30 am

Description:
In today’s dynamic association event landscape, balancing customer service with fiscal responsibility can feel like walking a tightrope. Join Betty, Joan, and Allison in an interactive roundtable to discuss risk mitigation strategies and share practical approaches to maintaining member satisfaction while safeguarding profitability. Whether you’re navigating contract uncertainties, handling unexpected disruptions, or balancing member expectations with budget constraints, this session will provide real-world insights and collaborative problem-solving opportunities. 

Learning Objectives:

1. Identify common risk factors in association event planning and strategies to mitigate their impact on customer service and profitability.
2. Explore real-world scenarios and case studies that highlight the balance between member service and fiscal responsibility.
3. Share and discuss practical approaches to responding to unexpected challenges while maintaining positive member experiences.

Facilitators:

Joan Hablutzel, CMP, PMP, HMCC
Sr Director, Education, Events & Operations
Obesity Medicine Association

Allison Hammer, MA, CAE
Association Executive Director
Etherio

Betty Knecht, CAE
Executive Director
Colorado Mortgage Lenders Association

Where: Via Zoom.

Once you register for the virtual option, an email with Zoom details will follow.

Registration: Our roundtables are another benefit for CSAE association members, included in your membership. $25 for non-member association professionals. (Registration is required)

Register Here